Click here to lookup the status of your order!

The order status lookup has the most up to date information on your order. We mostly work in order that orders are placed. The only exceptions are when we are waiting on materials OR if you opted to have your boots dyed. We dye the boots in batches (usually a color is dyed once per month) and then they go to our sewing team in the order that the orders were recieved. Please remember that the turnaround time quoted when you put the custom boots, bells, or shirts into your cart are an estimate based on the current number of orders at that time. While we ship within that estimate 95% of the time, occasionally some orders will take longer. 

When checking out, you are provided with various shipping options provided by USPS. We have it set to automatically add shipping insurance to every purchase. If you opt out of that insurance then The Glamorous Cowgirl LLC is not liable for any lost or missing packages. First class shipping does not include any package insurance and priority shipping only includes $100 worth of insurance. If shipping insurance is waived and we need to file a priority mail claim on your behalf, you will be refunded up to $100 in store credit to repurchase the item. We do not provide refunds in the form of store credit or otherwise for missing or lost packages shipped first class without shipping insurance purchase protection.

We handle all shipping protection claims directly — no third parties. Submit your claim at tgcbrands.com/pages/shipping-protection-claim with your order number and a description of the issue. We respond within 1–2 business days.

If your package is marked as delivered and you opted out of shipping insurance, we do not provide any refunds or replacements for the item. If your item is marked as delivered but you haven't received it, we suggest checking with your neighbors and local post office to see if any of them have the package. 

We offer simple flat-rate* shipping based on the weight of the items in your order.

For orders under half a pound, shipping is $4.99.

For orders 0.5-1 lb, shipping is $9.99.

All orders over 1 lb are $13.99.

*Orders to Hawaii/Alaska do not qualify for the flat rate shipping and will be calculated at checkout. Additionally, orders containing Cowboy Hats and/or Saddle Pads do not qualify for flat rate shipping and will be calculated at checkout. To view the shipping cost, add the item to your cart and view your Cart.

We strive to complete all custom sport boots/bells orders within 3-6 weeks of the order date, not including shipping time.  Most in-stock items will ship in approximately a week, however this does not include boots and bells unless they are in the Ready to Ship collection. Almost all of the boots you see on the website are made to order even if we have them pictured. 

For items other than boots or bells, we try to process the orders as quickly as possible. If you need a rush order please contact us before purchasing to see if we can accommodate your timeline. We have a standard order processing time of 2-5 business days. During the holiday season or significant sale weeks (tent sale and birthday sale) the processing time is extended to 7-10 business days. Our processing time is in addition to the number of days it takes the mail carrier to ship your package. You will receive an email with your tracking number when your order ships.

No. If you order a ready-to-ship item and a made-to-order item (such as custom sport boots) in the same order, then your order will not ship until the made-to-order item is complete. If you need the ready to ship item quickly then please place 2 separate orders so that shipping will charged correctly.

The quoted shipping time refers to the time from when we drop packages off at the post office until when they arrive at your doorstep. They are not inclusive of the time that it takes orders to be made before shipping, which is usually 3-6 weeks. For items other than boots or bells, we try to process the orders as quickly as possible but it can take us a week or more during busy periods. For more information, read the "How long do orders take to ship?" FAQ.

Check with household members and neighbors and allow 48 hours — carriers sometimes scan early. If your order included TGC Shipping Protection, file a claim at tgcbrands.com/pages/shipping-protection-claim. If protection was removed from your order, we do not provide refunds or replacements for carrier-confirmed deliveries.

When checking out, you are provided with various shipping options provided by USPS. We have it set to automatically add shipping insurance to every purchase. If you opt out of that insurance then The Glamorous Cowgirl LLC is not liable for any lost or missing packages. First class shipping does not include any package insurance and priority shipping only includes $100 worth of insurance. If shipping insurance is waived and we need to file a priority mail claim on your behalf, you will be refunded up to $100 in store credit to repurchase the item. We do not provide refunds in the form of store credit or otherwise for missing or lost packages shipped first class without shipping insurance purchase protection.

Our website will always give you all possible shipping options even if you use a free shipping coupon. This is unfortunately just the way our website is set up, and we haven't found a good way to fix it. If you use a Free Shipping coupon, we will ship your item in the most economical manner, regardless of the option you choose at checkout. 

We currently offer international shipping to Canada. We are constantly evaluating international shipping speeds, prices, and demand to determine if additional countries should be added.

Promotional orders, contest prizes, and any other free or significantly discounted order will be fulfilled after all paid orders have been shipped. If you have not received your promotional items within three months of the contest date, please email us at contactus@glamorouscowgirltack.com.

We automatically add TGC Shipping Protection to every order (about 1% of your cart value, $1 minimum). It covers your package against loss, theft, and damage in transit. You can remove it in your cart if you prefer to ship uninsured.

Priority Mail includes only $100 of carrier insurance. If TGC Shipping Protection was waived and we file a Priority Mail claim on your behalf, you will be refunded up to $100 in store credit. We do not provide store credit or refunds for missing or lost packages shipped First Class without TGC Shipping Protection.

We handle all shipping protection claims directly — no third parties. Submit your claim at tgcbrands.com/pages/shipping-protection-claim with your order number and a description of the issue. We respond within 1–2 business days.

We design all of our own button downs then have them professionally manufactured by a company in China. In order to cut down on shipping costs and delays we have our shirts shipped directly to you from our manufacturer once you order. Shirts go into production within 10-15 minutes of when you place your order. On average it takes 5-10 business days for a shirt to be made before shipping and take 5-7 business days in transit to get to you (but once its shipped we are at the mercy of the shipping company and we all know how USPS can be). Please plan on 3ish weeks for your shirts to get to you. 

We do keep some button downs on hand for in person events. If you need a button down faster than 3 weeks please make sure the listing you are purchasing from says "In-Stock" in the title. Then it will be shipping from our Arizona warehouse.

No, we do not offer children's sizing currently. The smallest size we offer is an adult XS that usually fits a jeans size 0-2.

No, we do not currently offer the ability to design your own button down.

We offer 3 different types of subscriptions.

Our flagship subscription is our TGC Best Dressed Box. It includes an exclusive, seasonally appropriate button down designed for that box alongside a pair of custom bells with a new quote (and frequently specialty colors and glitters), a pack of coordinating horse treats, tail bag that matches the shirt, and a fun surprise in every box. 

In addition to our TGC box, we also offer the ability to recieve only the exclusive subscription shirt or two exclusive tail bags.

Our subscriptions can be recieved one time, monthly, or quarterly. You can edit the frequency at any time, skip a shipment when needed, or cancel without hassle.

All the items in our subscriptions are custom made for that specific subscription. As such we can't give a firm ship date. They will ship anytime between the 2nd and 4th week of the month. We aim to have them shipped between the 15th and 25th of every month but will sometimes get them shipped before or after those dates.

Your first subscription is charged for at the time of your order. If you ordered after the 1st of the month, then you will recieve a subscription in the next month. So if you order on February 6th then you would be signing up for the March subscription. After that first subscription you will be charged on the 20th of the following month.

There are two ways to access your subscription account to make any needed changes.

1) Search your email for your most recent email about your subscription. At the bottom of the email there is a link you can click to access your subscription account and make any changes desired.

2) Sign in to your TGC account via our website HERE. You should see an option to edit your subscription. If you do not see this option (it randomly doesn't show and our IT gurus are unsure why) please use option 1 to edit your subscription.

All of our currently offered custom boot options including dye colors, glitter colors, and leather styles styles are listed on the website under custom sport boots or custom bell boots. 

We offer limited additional custom options outside of what is listed on the website. This includes dye colors and strap patterns we previously offered, or straps that we can acquire in limited batches. To request a custom order, please fill our the google form here. Also, please kindly follow-up with an email after you submit the form so we may best track you request.

Measure your horse using a soft tape measure wrapped around the fetlock as shown in the picture:

Small: 8.5 - 9.5 in. / 21.59 - 24.13 centimeters
Medium: 9.5 - 10.5 in. / 24.13 - 26.67 centimeters
Large: 10.5 - 11.5 in. / 26.67 - 29.21 centimeters
XL: 11.5 - 12.5 in. / 29.21 - 31.75 centimeters
XXL: 12.5 - 13.5 in. / 31.75 - 34.29 centimeters

If you do not have a soft tape measure you can use something like string, wrap it around the fetlock, mark where the end meets the rest of the string and then simply lay it flat next to a tape measure, ruler or yard stick to get your measurement. Be sure to measure both the front & hind fetlocks as they are often different sizes. Customers regularly order boots in one size for the front legs and a larger size for the hind legs.

Most custom boot pairs cost around $90-150. More complex patterns or additional upgrades cost extra. Feel free to browse the Custom Sport Boots section of our website for more details on pricing.

We recommend gently hosing your boots off after use and handwashing in cold water with minimal detergent if necessary. Brush off dried mud before washing to help minimize stains. Many customers have had success with scotch guarding their boots to prevent stains and allow them to go longer between washes. We include an insert with all our boots with our most up to date washing suggestions.

Machine washing and power washing voids the warranty on most boot brands, including Iconoclast, and The Glamorous Cowgirl LLC is not liable for any damage to your boots or straps. Power washing will destroy the straps.

We dye our boots using commercial grade dyes and a process similar to the one done in commercial factories. It allows the color to permanently penetrate the fabric of the boots. This allows us to make the boots one permanent color.  The binding will always dye a lighter color of the main boot body.

Airbrushing is essentially painting the fabric of the boots in many thin layers. It allows for a greater range of colors, and the ability to make the boots more than one color. All ombre, tie dye, patterned, and neon colored boots are airbrushed. Airbrushed boots will fade faster than dyed boots as the paint gets slowly worn off. You can tell a boot is airbrushed when the binding color is the same as the body of the boot. The fabric also feels stiffer and the velcro has a harder time sticking.

Unfortunately, no. All of our items are custom made and there is variation in how the dyes turn out on each set. While we do our best to accurately represent the colors on our website and pictures, we cannot guarantee any colors. Please keep in mind that colors will look different on various screens.

All of our boots are made to order. Although we try our best to be consistent across batches, all orders, particularly dyed boots, will come out looking a little different. If you want to ensure that your hind boots match your front boots, it is best to order them at the same time, as we cannot guarantee any boots ordered later will come out exactly the same.

In addition, we try our best to photograph our products in natural light which accurately portrays the colors of the boots, but depending on the lighting when you use the boots, or the computer screen settings when you viewed the pictures, the boots may look different in person.

Dyeing and/or applying glitter straps voids the manufacturers warranty for Iconoclast Boots. If you would like to inquire about an exception to the Iconoclast policy, please email ward@westernlegacysales.com with pictures of the situation and your date of purchase from The Glamorous Cowgirl LLC. 

We cover the designs on the straps for the first 3 months of use. In the event of a designed strap failure, please email contactus@glamorouscowgirltack.com with pictures of the failure and your original order number.

Most of the other brands we carry, including Rafter T, come with generous manufactures warranties which cover pretty much all issues that arise from standard product use. Please email the manufacturer directly with your issue. If you are unable to locate their contact information, please email us and we will provide it to you.

Click here to lookup the status of your order!

The order status lookup has the most up to date information on your order. We mostly work in order that orders are placed. The only exceptions are when we are waiting on materials OR if you opted to have your boots dyed. We dye the boots in batches (usually a color is dyed once per month) and then they go to our sewing team in the order that the orders were recieved. Please remember that the turnaround time quoted when you put the custom boots, bells, or shirts into your cart are an estimate based on the current number of orders at that time. While we ship within that estimate 95% of the time, occasionally some orders will take longer. Generally black or white boots will ship faster than dyed boots unless you happen to order right before we dye that particular color. If your order has multiple different colored dyed boots it may end up delayed by a week or two over our average turnaround time.

We no longer offer airbrushing. Due to it's superior color longevity we only offer dyed boots.

We allow exchanges on items mailed back to us within 30 days of delivery provided the item is still in stock. If the item in the desired size is out of stock by the time your exchange is received you will be issued store credit instead. Please make sure to request an exchange through the return portal BEFORE shipping it back to verify that your order is eligible. This does not guarantee that the size you are trying to exchange for will be available (we do not hold items), but verifies that your order is within the exchange period. Any exchanges that are not requested will be automatically denied and returned to sender. A return label is not provided for exchanges, but as a courtesy we do cover shipping on the new items when they are sent. To request an exchange, please click HERE and write that you are exchanging in the notes section. The return/exchange form must be included in your package or your exchange will be automatically denied and the package will be returned to sender.

If you ordered the wrong size, we will do our best to change sizing before the item is put into production or ships but are frequently unable to as our production and shipping teams often begin work on the order before Customer Service sees a chat, message, or email. Once an order has been given to the shipping department or production department, we can no longer make edits to the order.

We accept returns mailed back to us within 30 days of delivery. All gift cards, mystery boxes, sale, pre-order and seasonal items are FINAL SALE, NO EXCEPTIONS. All prices that end in .99, .98, .97, and .95 are final sale clearance items and are ineligible for return, exchange, or refund. Final sale clearance items are ANY items that are 20% or more off the original price. Please make sure to request a return BEFORE shipping it back to verify that your order is eligible. Any returns that are not requested will be automatically denied and returned to sender. To request a return, please click HERE. 

Any items past the 30 days are ineligible for return. Refunds can be provided as store credit or processed back to your original payment method. Any refunds back to your original payment method will have a 10% restocking fee applied, no exceptions. Boots and bells must be unused and in original packaging to be considered for a refund. If we receive items in used condition or without packaging, there will be a 50% restocking and cleaning fee. If there is any tape or shipping labels on hat, helmet, or boot boxes a 50% restocking fee WILL be deducted. Used condition constitutes as any marks, stains, or dirt on clothing, accessories, boots, and tack. This includes boots, bells, and tack being placed on a horse for any reason, including trying on to see fit. We reserve the right to refuse any returned items that display obvious signs of wear including hair, stain, smells, or any other reason that would prevent it from being resold. Customers are responsible for return shipping fees. We do not refund original shipping costs. If you received free shipping, the actual shipping cost will be deducted out of the refund price. A pre-paid return label will be emailed to you upon return approval. The price of the label will be deducted from your refund. If you ordered via Facebook or Instagram we are unable to provide a pre-paid return label for your order. You will be responsible for paying return shipping.

The return/exchange form must be included with your return shipment in order for us to process it. We do not offer refunds for colors not matching. While we do our best to accurately represent the colors of our products, all screens show colors differently so we cannot guarantee any specific color. We do not offer refunds for early product wear due to the common use of washing machines and powerwashing for cleaning. We do not offer refunds for wear on ANY airbrush products, as airbrushing is not a permanent color technique and color longevity is highly dependent upon the environment it is used in. Pendleton strap boots will experience fraying along the edges due to the nature of the wool blanket material. If we made a mistake with your order we must be notified within 3 days of the delivery date. The incorrect item must be received within 30 days of the original delivery date in order to be eligible for return or exchange. Any mistake with a delivery date marked more than 30 days prior or that show any signs of use are ineligible for return or exchange.

Request A Return ---> Click Here

Return/Exchange Form ---> Download Here

Your order starts being processed as soon as it is placed. Therefore we are unable to offer cancellations or refunds on orders placed.

Yes, we offer a discount when you order 5 or more custom quote bell boots for awards. You can use code AWARDBELLS to get $5 off each pair.

Yes, we offer the ability to add custom award wording in the form of the association/event and the placing to the front of any of our custom Iconoclast boots. There is no upcharge BUT you must order at least 5 pairs. Unfortunately we are unable to offer this service for less than 5 pairs of boots. Please include in the checkout notes what you want the boots to say. If you order less than 5 pairs, the note will be ignored and the wording will not be added.

All items sold by the Glamorous Cowgirl may, and likely will, be photographed before being shipped to the customer. This includes being photographed on live animals for promotional purposes. If you do not, for whatever reason, want your order to be photographed on a live animal, please leave a message in checkout notes. While we do our best to ensure items are cleaned thoroughly after all photo shoots and show no visible signs of wear, some small traces may slip by unnoticed. If you are unsatisfied with your purchase a result of photographing on a live animal, we will allow you to exchange the item. The customer is responsible for the return shipping and shipping of the new product in the event of an exchange. 

All of our dyed items are done in small batches. Although we try our best to be consistent across batches, all orders, particularly dyed boots, will come out looking a little different. If you want to ensure that your Hind boots match your Front boots, it is best to order them at the same time, as we cannot guarantee any boots ordered later will come out exactly the same. We make sure to inspect all dyed items and make sure they are dyed to the best of the material's ability.

In addition, we try our best to photograph our products in natural light which accurately portrays colors, but depending on the lighting you see the item in, or the computer screen settings when you viewed the pictures, your items may look different in person.

Exchanges

Due to the limited availability of many of the items we carry, we do not offer exchanges on any purchases. We apologize for the inconvenience.

Returns

We accept returns mailed back to us within 30 days of delivery. Please email us to verify that your order is eligible for return before shipping it. All gift cards, mystery boxes, sale, pre-order and seasonal items are FINAL SALE, NO EXCEPTIONS.

Any items past the 30 days are ineligible for return. Refunds can be provided as store credit or processed back to your original payment method. Any refunds back to your original payment method will have a 10% restocking fee applied, no exceptions. Boots and bells must be unused and in original packaging to be considered for a refund. If we receive items in used condition or without packaging, there will be a 30% restocking and cleaning fee. If there is any tape or shipping labels on hat or boot boxes a 30% restocking fee WILL be deducted. Used condition constitutes as any marks, stains, or dirt on clothing, accessories, boots, and tack. This includes boots, bells, and tack being placed on a horse for any reason, including trying on to see fit. We reserve the right to refuse any returned items that display obvious signs of wear including hair, stain, smells, or any other reason that would prevent it from being resold.

Customers are responsible for return shipping fees. We do not refund original shipping costs. If you received free shipping, the actual shipping cost will be deducted out of the refund price. A pre-paid return label is available upon request. The price of the label will be deducted from your refund.

The return form must be included with your return shipment in order for us to process it. We do not offer refunds for colors not matching. While we do our best to accurately represent the colors of our products, all screens show colors differently so we cannot guarantee any specific color. We do not offer refunds for early product wear due to the common use of washing machines and powerwashing for cleaning. We do not offer refunds for wear on ANY airbrush products, as airbrushing is not a permanent color technique and color longevity is highly dependent upon the environment it is used in. If we made a mistake with your order we must be notified within 3 days of the delivery date. The incorrect item must be received within 30 days of the original delivery date in order to be eligible for return or exchange. Any mistake with a delivery date marked more than 30 days prior or that show any signs of use are ineligible for return or exchange.

Return Form -> Download Here

 Your order starts being processed as soon as it is placed. After the order is placed, all cancellations are subject to a 10% processing fee. If custom boots or bells have been started they are only eligible to be cancelled for store credit. Made to order button downs cannot be cancelled once they have been ordered.

If you ordered the wrong size, we will do our best to change sizing before the item is put into production or ships but are frequently unable to as our production and shipping teams often begin work on the order before Customer Service sees a chat, message, or email. Once an order has been given to the shipping department or production department, we can no longer make edits to the order.

If you ordered using the wrong payment method, please contact customer service with your order number. They will ask you to re-order it using the correct payment method. Once they confirm that the re-order has been placed, they will cancel the original order minus the 10% cancellation fee.

We currently only offer wholesale on our button downs but are looking at adding in additional products soon. We do NOT offer wholesale on our customized Iconoclast boots or bells. For full details and to apply, please visit the Wholesale Application page on our website.

***Our donation budget is fully committed for the rest of the year. We are not able to donate to any additional causes or events at this time.***

We evaluate all donation requests on a case by case basis. For any donation, we require a donation receipt and proof that the requestor is a registered nonprofit or charity. At this time, we do not donate to clinics. Donations for drill teams are limited to fundraisers only.

Our donation budget has been fully committed for the rest of the year. We are unable to donate to any additional causes or events at this time.

No, we do not currently offer sponsorship. Please check back in late 2024/early 2025 to see if we have re-opened sponsorships.