Returns & Exchanges

Your order starts being processed immediately. As soon as your order is placed, all cancellations are subject to a 10% processing fee. Boots & bells that are in progress and within the production window quoted at checkout cannot be cancelled or changed. Boots & bells outside the production window can be cancelled for store credit ONLY. Button downs cannot be cancelled once they are put into production. 

We allow exchanges on items when requested within 30 days of delivery provided the item is still in stock. The items MUST be mailed back within 7 days of approval. If the item in the desired size is out of stock by the time your exchange is received you will be issued store credit instead. Please make sure to request an exchange through the return portal BEFORE shipping it back to verify that your order is eligible. This does not guarantee that the size you are trying to exchange for will be available (we do not hold items), but verifies that your order is within the exchange period. Any exchanges that are not requested will be automatically denied and returned to sender. A return label is not provided for exchanges, but as a courtesy we do cover shipping on the new items when they are sent. To request an exchange, please click HERE and write that you are exchanging in the notes section. The return/exchange form must be included in your package or your exchange will be automatically denied and the package will be returned to sender.

If you ordered the wrong size, we will do our best to change sizing before the item is put into production or ships but are frequently unable to as our production and shipping teams often begin work on the order before Customer Service sees a chat, message, or email. Once an order has been given to the shipping department or production department, we can no longer make edits to the order.

We accept returns requested within 30 days of delivery. The items MUST be mailed back within 7 days of approval. All gift cards, mystery boxes, sale, pre-order and seasonal items are FINAL SALE, NO EXCEPTIONS. All prices that end in .99, .98, .97, and .95 are final sale clearance items and are ineligible for return, exchange, or refund. Final sale clearance items are ANY items that are 20% or more off the original price. Please make sure to request a return BEFORE shipping it back to verify that your order is eligible. Any returns that are not requested will be automatically denied and returned to sender. To request a return, please click HERE. 

Any items past the 30 days are ineligible for return. Refunds can be provided as store credit or processed back to your original payment method. Any refunds back to your original payment method will have a 10% restocking fee applied, no exceptions. Boots and bells must be unused and in original packaging to be considered for a refund. If we receive items in used condition or without packaging, there will be a 50% restocking and cleaning fee. If there is any tape or shipping labels on hat, helmet, or boot boxes a 50% restocking fee WILL be deducted. Used condition constitutes as any marks, stains, or dirt on clothing, accessories, boots, and tack. This includes boots, bells, and tack being placed on a horse for any reason, including trying on to see fit. We reserve the right to refuse any returned items that display obvious signs of wear including hair, stain, smells, or any other reason that would prevent it from being resold. Customers are responsible for return shipping fees. We do not refund original shipping costs. If you received free shipping, the actual shipping cost will be deducted out of the refund price. A pre-paid return label will be emailed to you upon return approval. The price of the label will be deducted from your refund. If you ordered via Facebook or Instagram we are unable to provide a pre-paid return label for your order. You will be responsible for paying return shipping.

The return/exchange form must be included with your return shipment in order for us to process it. We do not offer refunds for colors not matching. While we do our best to accurately represent the colors of our products, all screens show colors differently so we cannot guarantee any specific color. We do not offer refunds for early product wear due to the common use of washing machines and powerwashing for cleaning. We do not offer refunds for wear on ANY airbrush products, as airbrushing is not a permanent color technique and color longevity is highly dependent upon the environment it is used in. Pendleton strap boots will experience fraying along the edges due to the nature of the wool blanket material. If we made a mistake with your order we must be notified within 3 days of the delivery date. The incorrect item must be received within 30 days of the original delivery date in order to be eligible for return or exchange. Any mistake with a delivery date marked more than 30 days prior or that show any signs of use are ineligible for return or exchange.

Request A Return ---> Click Here

Return/Exchange Form ---> Download Here