TGC Brands FAQs

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FAQs

Order Status & Shipping

What is the status of my order?

Click here to lookup the status of your order!
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My order has shipped, but I can't find my package

When checking out, you are provided with various shipping options provided by USPS. We have it set to automatically add ShipTection purchase protection insurance by InsureShip to every purchase. If you opt out of that insurance then The Glamorous Cowgirl LLC is not liable for any lost or missing packages. First class shipping does not include any package insurance and priority shipping only includes $100 worth of insurance. If ShipTection insurance is waived and we need to file a priority mail claim on your behalf, you will be refunded up to $100 in store credit to repurchase the item. We do not provide refunds in the form of store credit or otherwise for missing or lost packages shipped first class without ShipTection purchase protection.

We use ShipTection to process all shipping claims including missing and damaged items. You can file a claim at https://claims.insureship.com/lookup.

If your package is marked as delivered and you opted out of ShipTection, we do not provide any refunds or replacements for the item. If your item is marked as delivered but you haven't received it, we suggest checking with your neighbors and local post office to see if any of them have the package. 

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How much does shipping cost?

We offer simple flat-rate* shipping based on the weight of the items in your order.

For orders under half a pound, shipping is $4.99.

For orders 0.5-1 lb, shipping is $9.99.

All orders over 1 lb are $13.99.

*Orders to Hawaii/Alaska do not qualify for the flat rate shipping and will be calculated at checkout. Additionally, orders containing Cowboy Hats and/or Saddle Pads do not qualify for flat rate shipping and will be calculated at checkout. To view the shipping cost, add the item to your cart and view your Cart.

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How long do orders take to ship?

We try to complete all custom sport boots/bells orders within 3-4 weeks of the order date, not including shipping time.  Custom airbrushed boots usually take an extra week. Most in-stock items will ship in less than a week, however this does not include boots and bells unless they are in the Ready to Ship collection. Almost all of the boots you see on the website are made to order even if we have them pictured. 

For items other than boots or bells, we try to process the orders as quickly as possible. If you need a rush order please contact us before purchasing to see if we can accommodate your timeline. We have a standard order processing time of 1-3 business days. During the holiday season or significant sale weeks (tent sale and birthday sale) the processing time is extended to 2-5 business days. Our processing time is in addition to the number of days it takes the mail carrier to ship your package. You will receive an email with your tracking number when your order ships.

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Do Ready to Ship items ship separately?

No. If you order a ready-to-ship item and a made-to-order item (such as custom sport boots) in the same order, then your order will not ship until the made-to-order item is complete. If you need the ready to ship item quickly then please place 2 separate orders so that shipping will charged correctly.
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The shipping time said 2-3 days at checkout. Why hasn't my order shipped?

The quoted shipping time refers to the time from when we drop packages off at the post office until when they arrive at your doorstep. They are not inclusive of the time that it takes orders to be made before shipping, which is usually 3-6 weeks. For items other than boots or bells, we try to process the orders as quickly as possible but it can take us a week or more during busy periods. For more information, read the "How long do orders take to ship?" FAQ.
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I can't find my package?

When checking out, you are provided with various shipping options provided by USPS. We have it set to automatically add ShipTection purchase protection insurance by InsureShip to every purchase. If you opt out of that insurance then The Glamorous Cowgirl LLC is not liable for any lost or missing packages. First class shipping does not include any package insurance and priority shipping only includes $100 worth of insurance. If ShipTection insurance is waived and we need to file a priority mail claim on your behalf, you will be refunded up to $100 in store credit to repurchase the item. We do not provide refunds in the form of store credit or otherwise for missing or lost packages shipped first class without ShipTection purchase protection.

We use ShipTection to process all shipping claims including missing and damaged items. You can file a claim at https://claims.insureship.com/lookup.

If your package is marked as delivered and you opted out of ShipTection, we do not provide any refunds or replacements for the item. If your item is marked as delivered but you haven't received it, we suggest checking with your neighbors and local post office to see if any of them have the package. 

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I used a Free Shipping coupon. Can I use it for upgraded shipping?

Our website will always give you all possible shipping options even if you use a free shipping coupon. This is unfortunately just the way our website is set up, and we haven't found a good way to fix it. If you use a Free Shipping coupon, we will ship your item in the most economical manner, regardless of the option you choose at checkout. 
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Can you ship outside of the United States?

Unfortunately due to rapidly rising shipping costs and increasing customs fees we are no longer offering international shipping.

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How long do promotional or free orders take to ship?

Promotional orders, contest prizes, and any other free or significantly discounted order will be fulfilled after all paid orders have been shipped. If you have not received your promotional items within three months of the contest date, please email us at contactus@glamorouscowgirltack.com.
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Custom Boots & Bells

How do I order custom items?

Most custom orders such as dyeing, airbrushing, adding glitter straps, or ordering pre-designed patterns can be purchased by using the options available in store. If you are interested in having us design a new pattern, please email us at sales@glamorouscowgirltack.com or contact us through Facebook.
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What size Iconoclast Sport Boots should I buy?

Measure your horse using a soft tape measure wrapped around the fetlock as shown in the picture:


Small: 8.5 - 9.5 in. / 21.59 - 24.13 centimeters
Medium: 9.5 - 10.5 in. / 24.13 - 26.67 centimeters
Large: 10.5 - 11.5 in. / 26.67 - 29.21 centimeters
XL: 11.5 - 12.5 in. / 29.21 - 31.75 centimeters
XXL: 12.5 - 13.5 in. / 31.75 - 34.29 centimeters

If you do not have a soft tape measure you can use something like string, wrap it around the fetlock, mark where the end meets the rest of the string and then simply lay it flat next to a tape measure, ruler or yard stick to get your measurement. Be sure to measure both the front & hind fetlocks as they are often different sizes. Customers regularly order boots in one size for the front legs and a larger size for the hind legs.

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How much do boots cost?

Most custom boot pairs cost around $90-110. More complex patterns or additional upgrades cost extra. Feel free to browse the Horse Boots section of our website or message our Facebook page for more details on pricing.

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How should I wash my boots?

We recommend gently hosing your boots off after use and handwashing in cold water with minimal detergent if necessary. Brush off dried mud before washing to help minimize stains. Many customers have had success with scotch guarding their boots to prevent stains, allow them to go longer between washes, and improve the longevity of airbrush color.

Machine washing and power washing voids the warranty on most boot brands, including Iconoclast, and The Glamorous Cowgirl LLC is not liable for any damage to your boots or straps. Power washing will destroy the straps and leave obvious lines in airbrushed products.

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What is the difference between dyeing and airbrushing?

We dye our boots using commercial grade dye and a process similar to the one done in commercial factories. It allows the color to permanently penetrate the fabric of the boots. This allows us to make the boots one permanent color.  The binding will always dye a lighter color of the main boot body.

Airbrushing is essentially painting the fabric of the boots in many thin layers. It allows for a greater range of colors, and the ability to make the boots more than one color. All ombre, tie dye, and neon boots are airbrushed. While we do our best to make it long lasting, airbrushed boots will fade faster than dyed boots as the paint gets slowly worn off.

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Can you exactly match the color of my tack set/pad/halter?

Unfortunately, no. All of our items are custom made and there is variation in how the dyes and airbrush turn out on each set. While we do our best to accurately represent the colors on our website and pictures, we cannot guarantee any colors. We will do our best to match your tack set, but cannot promise an exact match.

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Why doesn't my boot look exactly like the picture?

All of our boots are made to order. Although we try our best to be consistent across batches, all orders, particularly dyed boots, will come out looking a little different. If you want to ensure that your Hind boots match your Front boots, it is best to order them at the same time, as we cannot guarantee any boots ordered later will come out exactly the same.

In addition, we try our best to photograph our products in natural light which accurately portrays the colors of the boots, but depending on the lighting when you use the boots, or the computer screen settings when you viewed the pictures, the boots may look different in person.

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Are your boots/bells/other products covered by a warranty?

Dyeing and/or applying glitter straps voids the manufacturers warranty for Iconoclast Boots. If you would like to inquire about an exception to the Iconoclast policy, please email ward@westernlegacysales.com with pictures of the situation and your date of purchase from The Glamorous Cowgirl LLC. 

We cover the designs on the straps for the first 3 months of use. In the event of a designed strap failure, please email contactus@glamorouscowgirltack.com with pictures of the failure and your original order number.

Most of the other brands we carry, including Rafter T, come with generous manufactures warranties which cover pretty much all issues that arise from standard product use. Please email the manufacturer directly with your issue. If you are unable to locate their contact information, please email us and we will provide it to you.

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What is the status of my custom boots order?

Click here to lookup the status of your order!

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Returns & Exchanges

How do I exchange for a different size?

We allow exchanges on items mailed back to us within 30 days of delivery provided the item is still in stock. If the item in the desired size is out of stock by the time your exchange is received you will be issued store credit instead. Please make sure to request an exchange through the return portal BEFORE shipping it back to verify that your order is eligible. This does not guarantee that the size you are trying to exchange for will be available (we do not hold items), but verifies that your order is within the exchange period. Any exchanges that are not requested will be automatically denied and returned to sender. A return label is not provided for exchanges, but as a courtesy we do cover shipping on the new items when they are sent. To request an exchange, please click HERE and write that you are exchanging in the notes section. The return/exchange form must be included in your package or your exchange will be automatically denied and the package will be returned to sender.

If you ordered the wrong size, we will do our best to change sizing before the item is put into production or ships but are frequently unable to as our production and shipping teams often begin work on the order before Customer Service sees a chat, message, or email. Once an order has been given to the shipping department or production department, we can no longer make edits to the order.

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How do I return an item?

We accept returns mailed back to us within 30 days of delivery. All gift cards, mystery boxes, sale, pre-order and seasonal items are FINAL SALE, NO EXCEPTIONS. All prices that end in .99, .98, .97, and .95 are final sale clearance items and are ineligible for return, exchange, or refund. Final sale clearance items are ANY items that are 20% or more off the original price. Please make sure to request a return BEFORE shipping it back to verify that your order is eligible. Any returns that are not requested will be automatically denied and returned to sender. To request a return, please click HERE. 

Any items past the 30 days are ineligible for return. Refunds can be provided as store credit or processed back to your original payment method. Any refunds back to your original payment method will have a 10% restocking fee applied, no exceptions. Boots and bells must be unused and in original packaging to be considered for a refund. If we receive items in used condition or without packaging, there will be a 50% restocking and cleaning fee. If there is any tape or shipping labels on hat, helmet, or boot boxes a 50% restocking fee WILL be deducted. Used condition constitutes as any marks, stains, or dirt on clothing, accessories, boots, and tack. This includes boots, bells, and tack being placed on a horse for any reason, including trying on to see fit. We reserve the right to refuse any returned items that display obvious signs of wear including hair, stain, smells, or any other reason that would prevent it from being resold. Customers are responsible for return shipping fees. We do not refund original shipping costs. If you received free shipping, the actual shipping cost will be deducted out of the refund price. A pre-paid return label will be emailed to you upon return approval. The price of the label will be deducted from your refund. If you ordered via Facebook or Instagram we are unable to provide a pre-paid return label for your order. You will be responsible for paying return shipping.

The return/exchange form must be included with your return shipment in order for us to process it. We do not offer refunds for colors not matching. While we do our best to accurately represent the colors of our products, all screens show colors differently so we cannot guarantee any specific color. We do not offer refunds for early product wear due to the common use of washing machines and powerwashing for cleaning. We do not offer refunds for wear on ANY airbrush products, as airbrushing is not a permanent color technique and color longevity is highly dependent upon the environment it is used in. Pendleton strap boots will experience fraying along the edges due to the nature of the wool blanket material. If we made a mistake with your order we must be notified within 3 days of the delivery date. The incorrect item must be received within 30 days of the original delivery date in order to be eligible for return or exchange. Any mistake with a delivery date marked more than 30 days prior or that show any signs of use are ineligible for return or exchange.

Request A Return ---> Click Here

Return/Exchange Form ---> Download Here

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How do I cancel my order?

Your order starts being processed as soon as it is placed. After the order is placed, a 10% processing fee will be applied to all refunds. Boots & bells that are in progress and within the production window quoted at checkout are only eligible for store credit if a cancellation is requested. Button downs cannot be cancelled once they are put into production which generally happens within 30 minutes of ordering. Our shipping team generally ships orders the same day or next business day. It is not always possible to cancel an order, as our team may ship your order or put it into production before customer service receives the cancellation request.

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TGC Insiders Program

What is the TGC Insiders Program?

The Insiders Program is our version of a loyalty program combined with the opportunity to represent our brand. We don't think you have to be winning the 1D all the time to be an amazing representative nor do we think you have to always be a winner to earn rewards. Our program is designed to allow you to earn store credit and become a brand representative in whatever way suits you best. This allows for weekend warriors, social media queens, and the more casual competitor a chance to become a part of our family in the best way they can. 

SIGN UP HERE

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How do I become an Insider?

It's easy! You can sign up HERE

As long as you've purchased from us at least once you'll be approved and be able to start earning 2% back on all purchases ASAP. 

All earnings are paid as gift cards. Once you've earned enough for a $10 gift card it is sent via email! Gift cards are good for 3 month after the date of issue. 

Didn't earn $10 or more this month? Not a problem! Your balance rolls over monthly as long as you stay an active participant in the program. You'll be an active participant as long as you purchase at least once a year (the purchase minimum resets every Jan 1st).

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What do TGC Insiders earn?

TGC Insiders earn 2% back on all purchases. They also get an affilate link to share with friends and family!

Sign up HERE

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How do I become a Brand Advocate or Brand Representative?

Love TGC? We are so happy to hear it! We wanted to give our social media savvy customers and part time competitors a chance to represent us alongside our professional sponsored riders. We do this through Brand Advocates and Brand Representatives!

You earn Brand Advocate status when you've reached 3 orders in the past year as part of our Insiders program! Once you become a Brand Advocate you earn 5% back on all orders PLUS 5% back on all orders attributed to your referral. We track referrals through our referral form, affiliate links, and coupon codes.

We wanted our superstar fans to be rewarded, so the top tier of our program is reserved for our Brand Representatives. You earn this status when you've reached 7 orders in the past year as part of our Insiders program. As a Brand Representative you earn 10% back on all personal purchases PLUS 5% back on all orders attributed to your referral. We track referrals through our referral form, affiliate links, and coupon codes. You also earn an awesome Brand Rep Swag box that includes TGC patches for your rodeo shirts.

SIGN UP HERE

All earnings are paid as gift cards. Once you've earned enough for a $10 gift card it is sent via email! Gift cards are good for 3 month after the date of issue. 

Didn't earn $10 or more this month? Not a problem! Your balance rolls over monthly as long as you stay an active participant in the program. You'll be an active participant as long as you meet the minimum order requirments for each level annually (the purchase minimum resets every Jan 1st).

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Sponsorship

Do you offer sponsorships?

Yes, we offer sponsorships to riders who compete in barrel racing, roping (all types), and other western/rodeo events. You must be a serious competitor who is competing at large shows and rodeos at least once a month to be considered. Applications are reviewed every 3 months (December, March, June, and September). If you don't qualify to be a Sponsored Rider, we highly encourage you to join our Insiders program and become a Brand Advocate or Representative.

Sponsorships can be applied for HERE

You can find out more about our Insiders program HERE

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How do I become a Brand Representative?

We use a tiered loyalty system to reward our customers. The more you show your love for us, the more rewards you earn! 

  • Once you've made your first purchase you are eligible to become a Brand Insider and earn 2% back on all purchases. You also get an affiliate link to share with friends and family. Once you've had a chance to use our products and become familiar with us, you can become a Brand Advocate.
  • Brand Advocates earn 5% back on all personal purchases PLUS 5% on all referral purchases as well. When you become one you also get a coupon code to give out to friends and family in addition to your affiliate link. You earn Brand Advocate status when you reach 3 orders in 12 months (both personal and referred orders count).
  • Love the perks of being a Brand Advocate but want more? Our top tier, Brand Representatives earn 10% back on all personal purchases PLUS 5% on all referral purchases. You get to keep your coupon code and affiliate link, but you also earn some awesome TGC swag to help you represent! Every Brand Rep gets a swag box that includes shirt patches when they achieve this status. You earn Brand Representative status when you reach 7 orders in 12 months (both personal and referred orders count).

Earnings are paid out monthly in the form of store credit. You must earn $10 for the gift card to be electronically sent. If you've earned less than $10 it rolls over to the next month. Gift cards expire 3 months after being issued. 

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How do I become a Sponsored Rider?

Our sponsorship program is designed for serious cowgirls and cowboys working their way toward their NFR or Futurity dreams. Sportsmanship and marketing ability are more important to us than always winning as long as you are ready to hit the road and keep going even when it gets tough. We are looking for enthusiastic representatives of our brand who want to help us grow and succeed. As always, applicants must have ordered from us at least once before to qualify for sponsorship. We are offering 6 month contracts that may be extended based on your performance as one of our representatives.

Sponsorships come out of our marketing budget. We expect all our representatives to understand that and act appropriately. The more sales you drive to us, the better your rewards and the more likely we are to extend your contract. As a sponsored rider you receive free products, special product discounts, sponsorship promotional materials, a donation to one event/association of your choosing per year, and a percentage of attributed sales in the form of store credit. We do not give money or cover entry fees/upkeep costs as part of our sponsorship.

We expect the following from all sponsored riders

  • Must post about The Glamorous Cowgirl/The Gritty Cowboy on personal social media 1x a week
  • Must share, comment, and tag friends/family on at least 2 Glamorous Cowgirl/Gritty Cowboy product/sales posts a week. Make sure to only tag people who will genuinely interested in the item being promoted. Tagging people on engagement posts/memes does not count towards this requirement.
  • Must exclusively use our customized Iconoclast boots and bells in all competition, training runs, and clinic work
  • Must be competing at least 2-4x a month and tag us in all runs & horse photos

We do track and enforce all the requirements and expectations listed above. Our sponsorships are a partnership and not just free items. Please look through the Sponsorship section of our FAQs for answers to many common questions. If your question is not answered there, please email us at sponsorship@glamorouscowgirltack.com with the subject line "2022 Application Question".

For 2022, we will only be offering individual sponsorships to residents of the US. All team applications will be disregarded. This includes hauling partners, mother daughter teams, and kids teams. Each individual wishing to be sponsored must complete their own form. Competitors of any age, gender, and riding style may enter, but you must use some of our products regularly in competition to be considered.

By submitting an application you are also signing up to be on our general email list. This allows us to contact you if needed and is part of our system for notifying all entrants of our decision. If needed you may opt out at any time, but that prevents us from being able to connect with you in the future. You can find the application HERE

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Can I apply for a sponsorship even if the application isn't open?

Yes, we accept applications year round. They are read at pre-determined points throughout the year. If our owners choose you for a sponsorship, they will contact you via email. Sponsorship applications can be found HERE

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Do I have to use your products to become a sponsored rider?

Yes, we will only sponsor riders who have previously used our products. We are looking for people who enthusiastically use, love, and recommend our products to their friends regardless of our sponsorship. We strive to develop close relationships with our sponsored riders and see them as an extension and representative of our brand.

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What other qualities are you looking for in a sponsored rider?

We are looking for people who are active members in their equestrian community and avid competitors. We expect our riders to be using and showing off their TGC gear. We looking for riders who are traveling and competing in multi-state areas in larger shows as we want our products to have greater exposure than the NJ/NY/PA tri-state area we operate in. We expect all our riders to be good sportswomen/men with a track record of success in their division.

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Do you sponsor teams, groups, or associations?

At this time we only offer individual sponsorships. Each person wanting to be sponsored must submit their own application. We will not accept applications from any teams, groups, or associations.

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Do you have to live in the US to be sponsored?

Yes, we currently are restricting our sponsorship to US based competitors only.

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What does your sponsorship entail?

Our sponsored riders receive discounts on all items that we carry plus store credit based on the amount of sales they drive. We do not provide any money for entry fees or upkeep.

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General Product Questions

Are products used for photos before they are sold?

All items sold by the Glamorous Cowgirl may, and likely will, be photographed before being shipped to the customer. This includes being photographed on live animals for promotional purposes. If you do not, for whatever reason, want your order to be photographed on a live animal, please leave a message in checkout notes or by emailing contactus@glamorouscowgirltack.com. While we do our best to ensure items are cleaned thoroughly after all photo shoots and show no visible signs of wear, some small traces may slip by unnoticed. If you are unsatisfied with your purchase a result of photographing on a live animal, we will allow you to exchange the item. The customer is responsible for the return shipping and shipping of the new product in the event of an exchange. 

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Why does my item look different than the picture on the website?

All of our dyed items are done in small batches. Although we try our best to be consistent across batches, all orders, particularly dyed boots, will come out looking a little different. If you want to ensure that your Hind boots match your Front boots, it is best to order them at the same time, as we cannot guarantee any boots ordered later will come out exactly the same. We make sure to inspect all dyed items and make sure they are dyed to the best of the material's ability.

In addition, we try our best to photograph our products in natural light which accurately portrays colors, but depending on the lighting you see the item in, or the computer screen settings when you viewed the pictures, your items may look different in person.

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What is your return and exchange policy?

Exchanges

Due to the limited availability of many of the items we carry, we do not offer exchanges on any purchases. We apologize for the inconvenience.


Returns

We accept returns mailed back to us within 30 days of delivery. Please email us to verify that your order is eligible for return before shipping it. All gift cards, mystery boxes, sale, pre-order and seasonal items are FINAL SALE, NO EXCEPTIONS.

Any items past the 30 days are ineligible for return. Refunds can be provided as store credit or processed back to your original payment method. Any refunds back to your original payment method will have a 10% restocking fee applied, no exceptions. Boots and bells must be unused and in original packaging to be considered for a refund. If we receive items in used condition or without packaging, there will be a 30% restocking and cleaning fee. If there is any tape or shipping labels on hat or boot boxes a 30% restocking fee WILL be deducted. Used condition constitutes as any marks, stains, or dirt on clothing, accessories, boots, and tack. This includes boots, bells, and tack being placed on a horse for any reason, including trying on to see fit. We reserve the right to refuse any returned items that display obvious signs of wear including hair, stain, smells, or any other reason that would prevent it from being resold.

Customers are responsible for return shipping fees. We do not refund original shipping costs. If you received free shipping, the actual shipping cost will be deducted out of the refund price. A pre-paid return label is available upon request. The price of the label will be deducted from your refund.

The return form must be included with your return shipment in order for us to process it. We do not offer refunds for colors not matching. While we do our best to accurately represent the colors of our products, all screens show colors differently so we cannot guarantee any specific color. We do not offer refunds for early product wear due to the common use of washing machines and powerwashing for cleaning. We do not offer refunds for wear on ANY airbrush products, as airbrushing is not a permanent color technique and color longevity is highly dependent upon the environment it is used in. If we made a mistake with your order we must be notified within 3 days of the delivery date. The incorrect item must be received within 30 days of the original delivery date in order to be eligible for return or exchange. Any mistake with a delivery date marked more than 30 days prior or that show any signs of use are ineligible for return or exchange.

Return Form -> Download Here

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Can I please cancel my order?

 Your order starts being processed as soon as it is placed. After the order is placed, all cancellations are subject to a 10% processing fee. If custom boots or bells have been started they are only eligible to be cancelled for store credit. Made to order button downs cannot be cancelled once they have been ordered.

If you ordered the wrong size, we will do our best to change sizing before the item is put into production or ships but are frequently unable to as our production and shipping teams often begin work on the order before Customer Service sees a chat, message, or email. Once an order has been given to the shipping department or production department, we can no longer make edits to the order.

If you ordered using the wrong payment method, please contact customer service with your order number. They will ask you to re-order it using the correct payment method. Once they confirm that the re-order has been placed, they will cancel the original order minus the 10% cancellation fee.

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Do you offer wholesale?

We do not offer wholesale on any of our products.
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Donations

Do you donate to shows, associations, charities, etc?

We evaluate all donation requests on a case by case basis. For any donation, we require a donation receipt and proof that the requestor is a registered nonprofit or charity. At this time, we do not donate to clinics. Donations for drill teams are limited to fundraisers only.

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How do I request a donation?

Please email us at donations@glamorouscowgirltack.com with your request, event details, and number of anticipated attendees. We will respond as soon as we are able. All donation requests must be received at least 45 days before your event. We are not able to make a donation if the request is received less than 45 days before the event. 

Due to the number of donation requests we recieve, we reserve our limited donation budget for previous customers and the associations they are affiliated with.
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What kind of donations do you provide?

Our donations are currently limited to gift certificates, bell boots, and other small items. We are a small business and are unable to support donations of larger big ticket items such as custom boots at this time.

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