Damage Claim

Did something arrive damaged or break before it should have? Tell us here and we'll make it right. Approved claims get a replacement, or a refund if a replacement isn't available. Either way, return shipping is on us and any restocking fee is waived.

Before you file

• Arrived damaged? You have 5 days from delivery to submit this form.
• Broke during use? You have 5 days from the day it broke, and the break must be within 90 days of delivery. After 90 days, items aren't eligible for replacement, return, or refund.
• Manufacturing flaws are covered; hard use isn't. We review every claim to tell the difference.
• Keep the item. We will need photo proof of the damage.

What you'll need

• Your order number (from your confirmation email)
• The email address used at checkout
• 2 or 3 clear photos of the damage (we'll ask for them when we reply)